Politica di Sostenibilità
1. Sustainability Commitment
The store management is committed to promoting sustainable development through responsible environmental, social and economic practices.
We recognise the importance of reducing the environmental impact of our activities and contributing to a more conscious and lasting consumption model, in compliance with current Italian legislation.
2. Materials and product selection
When selecting furniture products, particular attention is paid to the quality, durability and safety of the materials used.
We favour the use of resistant materials and solutions designed to ensure a long product life, contributing to waste reduction and limiting frequent replacement of items.
Whenever possible, we collaborate with suppliers who adopt responsible production processes that comply with applicable environmental standards.
3. Packaging and logistics
We are committed to optimising packaging to reduce material consumption and limit waste.
Packaging is designed to adequately protect products during transport, reducing the risk of damage and consequent unnecessary returns.
Efficient logistics management contributes to the reduction of transport-related emissions.
4. Social responsibility and working conditions
We promote ethical and responsible practices along the supply chain.
We collaborate with partners who respect labour, safety and fundamental human rights regulations, in compliance with applicable legislation.
We do not tolerate exploitative practices or working conditions that do not comply with legal standards.
5. Returns management and waste reduction
In the event of a return, the customer may exercise their right within 15 days of receipt of the order.
The return label is included inside the package upon delivery (the customer receives the return shipping label directly in the package).
Once the returned product has been received and checked, the refund is processed within 2–3 working days.
Through careful checking of returned products, we promote, where possible, the reintroduction of suitable items into the sales cycle, contributing to waste reduction.
The customer can request cancellation of the order within a maximum of 24 hours of purchase, provided the order has not yet been shipped.
6. Continuous improvement
The sustainability policy is periodically reviewed in order to identify new opportunities for improvement and adaptation to regulatory and technological developments.
We are committed to promoting transparency and responsibility in our activities, encouraging sustainability-oriented behaviour both internally and with commercial partners.
7. Contacts
For any information relating to this Sustainable Development Policy, please contact us via:
E-mail: info@michaelcandle.com
Phone: +39 02 2052 0555
Address: C.so Buenos Aires, 2，20124 Milano MI，Italia
Monday to Friday, 9:00 a.m. to 6:00 p.m. (CET)
Service Area: Italy